One of my domains was compromised and any email to an address with that domain is getting into the hands of the compromisers. 

It’s been two weeks without crucial Zaps working and we have had nothing useful from Zapier support (they recommended we talk to these bad actors and ask them to forward us our Zapier emails). 🤯

There is intellectual property in the account that we can't lose.

Can someone please explain the technical reason why we can’t resolve this? There are many ways to prove that this is our account so why can’t the zaps be duplicated to a new account, bypassing the email issue? 

Or why can’t they just change the primary account email?

If someone stole your car keys, that doesn’t mean they now own your car, right? Well, that is exactly what’s happening here, and it makes zero sense.

Please, someone, anyone, help.