About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Products
Learn more about Zapier's new products.

Zapier Tables Zapier Interfaces

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Question

How do I get a response from Zapier Support for my billing concerns?

  • 30 August 2023
  • 2 replies
  • 28 views
jearlybird

Hi! 

 

Sorry in advance for the dead-end form post but seeking some sort of direction if anyone can shed some light on contacting support without having to pay to contact support.


I don’t know where else to look. I have submitted a request to Customer support and its been over 48hrs. I normally would not turn to a form to seek these answers but i don’t know where else to go. The automated zendesk response says I should expect an answer within 24hrs and it’s been closer to 48hrs with no response. I’ve just replied to the automated message and submitted a second ticket on the matter. 

 

This matter does involve a billing issues which is may be trival to zapier but it is significant to my bank account.

 

Any advice or experience on realistic expectations of response time? I’m beginning to worry that they take you money and don’t care. 

 

Thank in advance. 

 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

2 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @jearlybird 

Good question.

Zapier Customer Support page that lists the options: https://zapier.com/l/support

*These times reflect Zapier's goals for providing support responses, however, they are not service-level guarantees.
Actual response times may vary depending on volume and request complexity.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
jearlybird

@Troy Tessalone Thank you! I really appreciate this information. 

Terms & Conditions