I have a JotForm and one of the questions is multi-select. The user can select any number/combo of the following options:
- I’m changing my shipping address
- I’m changing my billing
- I’m changing my primary contact
- Change my bank account
The easy part: Bank account changes get routed to the billing department, so I created a Zap to start a support ticket in the event a user selects “change my bank account”. It was easy to build a filter and only continue forward if they had selected that as one of the options.
The harder part: Now I need to build another Zap to handle the other options if they are selected. The other 3 options will get routed to the CSR Department. In the body of the support ticket it starts, I’d like to tell the support agent which of the options the user selected but NOT confuse them with the “Change my bank account” selection. How can I do that?
I played around with Split Text, Looping, Filters, but I can’t figure out how to “filter” the results of line items (the data arrives to me as separated by semi-colons).
Thank you,
Best answer by Troy Tessalone
View original
