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  • How Do I Delete HTML Codes from Received Emails and Send Revised Emails to Customers?
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How Do I Delete HTML Codes from Received Emails and Send Revised Emails to Customers?

  • 6 April 2023
  • 1 reply
  • 53 views
sandria

Hi, I want to revise the email contents that I receive and send it to customer. Since I want to delete the top section of the email template that I receive, I wonder I can manage it by deleting some html. Is there any way that I can delete some html codes from email that I receive and send the rest of html code to customer email?

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Best answer by robschmidt 6 April 2023, 07:13

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1 reply

robschmidt
Userlevel 7
Badge +9

Hi @sandria 

Yeah you can do that in a couple ways:

  • Easiest one would be using Formatter > Split: Find the part that always shows up in every email and use that to split the text, and send the remainder in your next action
  • Using Code Step: Use python or Javascript with regex to extract the only part relevant to you and use that in the next action
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