I’d like to be able to create a new ticket request in Zendesk when a new image is added to a folder on Google Drive.
Ideally, I could add a folder of new images, and for each image in the folder, a new ticket is made. Each image would then be added as an attachment file to its respective ticket, and the file/folder names would be used to fill out the ticket data.
Is there a way to do this?
I have tried using Google Docs API and retrieve files, but am having difficulty getting started.
Best answer by SamB
Or if I’m misunderstanding that and you’d like a separate ticket added for each image you’d replace the Attach File to Ticket with the Create Ticket action instead:
Which would create a new ticket for each file and attach the file to it.
Let me know if you get stuck at all, happy to assist further! 🙂
+14Hi
Try this Zap trigger: GDrive - New File in Folder
+11Welcome to the Community,
Just wanted to note that the New File in Folder (Google Drive) trigger that would run the Zap whenever a new image is added to a specific folder.
If you’re wanting a Zap to trigger for each file that’s added to a new folder that’s being added as well, then it might be better to use Google Drive’s New File trigger as that would trigger for files added to any folder:
From there you could use Zendesk’s Create Ticket action to create the ticket. It also has the ability attach a file to the ticket it creates: 
We’ve got a Zap Template for this workflow here you can use to help speed up the set up of this workflow. 🙂
Hope that helps to get you started. If you run into any issues or have further questions along the way just let us know!
Thanks everyone!
New File in Folder might be the way to go to get it to run for each individual image.
I was playing with the idea of batch uploading for convenience, i.e. have all the new images in one folder and use New Folder as the trigger.
But I would need a way to retrieve a list of the images.
Basically, the desired behaviour is:
Cheers for all the help so far.
+11Ah, I see now
In that case, perhaps you’d want to use the Retrieve Files from Google Drive action to pull a list of the files with the folder that was just created. I just tested with the following set up:
And it was able to pull a list of all the files within a specific folder
Depending on how many images and their size, you may need to add a delay action ahead of the Retrieve Files from Google Drive action to ensure that the images have had enough time to be uploaded to the folder before the Zap tries to find them.
Then you’d have a Create Ticket (Zendesk) action to create the ticket. Since the Retrieve Files from Google Drive action wouldn’t output links to each file that Zendesk could use to attach them then you’d likely need to use a Looping action to run through each file that was retrieved and have a Find a File (Google Drive) action within the loop to find the file. Followed by a Attach File to Ticket (Zendesk) action to add it.
The overall setup I’m describing would look like this:
Does that sound like it could work for your needs here?
+11Or if I’m misunderstanding that and you’d like a separate ticket added for each image you’d replace the Attach File to Ticket with the Create Ticket action instead:
Which would create a new ticket for each file and attach the file to it.
Let me know if you get stuck at all, happy to assist further! 🙂
Thank you
I didn’t quite have the custom query right for retrieve files.
I’ve got my Zap up and running. Thanks for all the help!
+11Yay! That’s fantastic news,
Please do reach back out to the Community again if we can help with anything further. Until then, happy Zapping! ⚡
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