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Question

How do I create a text service for Active Campaign via Zapier?

  • 15 February 2024
  • 3 replies
  • 12 views
S

How do I create a zap to integrate all incoming AND outgoing texts from my text service to be added to client profile notes in Active Campaign.. I can only figure out incoming texts but there isn't an option for outbound texts. Can someone help?

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

3 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @susannorman 

Which SMS app are you using?

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
S

I am trying out Eztexting  and I have it integrated with Active Campaign. i just can’t fugire out how to create a zap for outgoing text from eztexting

Troy Tessalone
Userlevel 7
Badge +14

@susannorman 

There is no EZ Texting Zap app trigger for outgoing text, only inbound text.

 

 

Unless, EZ Texting returns the email address for who the SMS was sent to, you’ll likely need to use the ActiveCampaign API to find ActiveCampaign Contacts by phone number.

https://developers.activecampaign.com/reference/list-all-contacts

 

Try these Zap steps:

  1. Trigger: EZ Texting - New Inbound Text
  2. Action: ActiveCampaign - Custom Action / API Request
    1. https://developers.activecampaign.com/reference/list-all-contacts
  3. Action: Filter
    1. Make sure an existing ActiveCampaign Contact is found
  4. Action: ActiveCampaign - Add Contact Note
    1. Map the the Contact ID from Step 2

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
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