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How do I create a zap to integrate all incoming AND outgoing texts from my text service to be added to client profile notes in Active Campaign.. I can only figure out incoming texts but there isn't an option for outbound texts. Can someone help?

Hi @susannorman 

Which SMS app are you using?

I am trying out Eztexting  and I have it integrated with Active Campaign. i just can’t fugire out how to create a zap for outgoing text from eztexting

@susannorman 

There is no EZ Texting Zap app trigger for outgoing text, only inbound text.

 

 

Unless, EZ Texting returns the email address for who the SMS was sent to, you’ll likely need to use the ActiveCampaign API to find ActiveCampaign Contacts by phone number.

https://developers.activecampaign.com/reference/list-all-contacts

 

Try these Zap steps:

  1. Trigger: EZ Texting - New Inbound Text
  2. Action: ActiveCampaign - Custom Action / API Request
    1. https://developers.activecampaign.com/reference/list-all-contacts
  3. Action: Filter
    1. Make sure an existing ActiveCampaign Contact is found
  4. Action: ActiveCampaign - Add Contact Note
    1. Map the the Contact ID from Step 2

 

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