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Best answer

How do I create a Jira ticket once ConnetWise ticket reaches certain status

  • July 20, 2022
  • 1 reply
  • 63 views
J

Am creating a Zap, what does the   Specific service ticket filter and project filter means. Am connecting Jira with ConnectWise. I want to create Jira ticket when the ConnectWise ticket gets to a specific status.

Best answer by christina.d

Hey there,@jadjugah! Thanks for swinging by!

I did some digging and it looks like status isn’t a supported field for the “New/Updated Ticket” trigger at the moment. 😔 There is an open feature request for this though! I went ahead and added your vote to it. While we’re not able to offer an estimate on when or if this will be implemented we’ll be sure to email you if that changes.

We’ll also keep the topic updated. 🙂

Thanks again and welcome to the Community! 

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christina.d
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  • christina.dZapier Staff
  • Zapier Staff
  • 2653 replies
  • Answer
  • July 20, 2022

Hey there,@jadjugah! Thanks for swinging by!

I did some digging and it looks like status isn’t a supported field for the “New/Updated Ticket” trigger at the moment. 😔 There is an open feature request for this though! I went ahead and added your vote to it. While we’re not able to offer an estimate on when or if this will be implemented we’ll be sure to email you if that changes.

We’ll also keep the topic updated. 🙂

Thanks again and welcome to the Community! 

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