How do I connect Zendesk Support ticket statuses to a Smartsheet project plan in Zapier?

Hi @Farrah Jensen 

Review the available Zap app triggers/actions + help links:

• Zendesk
  • https://zapier.com/apps/zendesk/integrations#triggers-and-actions
  • https://zapier.com/apps/zendesk/help
  • NOTE: Zendesk is a Premium Zap app that requires a Zapier paid plan to use in Zaps
• Smartsheet
  • https://zapier.com/apps/smartsheet/integrations#triggers-and-actions
  • https://zapier.com/apps/smartsheet/help

Hi @Farrah Jensen,
 
We just wanted to see how everything is going with your Zap. Did Troy's recommendation get the job done? Feel free to reach out if you need further assistance with your Zap. We're glad to address any concerns and assist you.
 
We're looking forward to your response.

@JammerS 

I am not sure what I am trying to do is possible. I have specific tickets in Zendesk listed in a project plan sheet in Smartsheet. I would like to have a 1:1 mapping per ticket to collect the ticket's status from Zendesk and display it in the appropriate field in Smartsheet.  

For example, in Zendesk, there could be 50 tickets for a specific organization. However, I need only 2 tickets to connect to my Smartsheet plan and show the updated status in cells D2 and E2.   

Hi there @Farrah Jensen,

I’m jumping in to see if I can help!

The “New Ticket” trigger returns the ticket status. Have you tried setting up your Zap like this:

1. Trigger: Zendesk - New Ticket
2. Action: Smartsheet - Add Row to Sheet

Kindly give it a try and let me know how it goes? I'll keep an eye out for your response!