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Best answer

How do I change the custom status in Zendesk when a ticket changes status in Linear?

  • November 22, 2022
  • 4 replies
  • 260 views
C

I am trying to automate ticket statuses between Linear and Zendesk.

I’ve already linked my accounts and everything is working great as far as creating tickets in Linear when tickets are created in Zendesk. I have custom statuses in both Linear and Zendesk. What I’d like to happen is when a ticket changes statuses in Linear, to change to that same custom status in Zendesk. 

 

Any help on this topic is greatly appreciated! 

Best answer by caitlinedison

@chanelle @Troy Tessalone I was actually able to accomplish this within Zendesk alone by setting up a trigger that contained a specific text string. Thanks guys! 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

4 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • 34020 replies
  • November 22, 2022

Hi @caitlinedison 

Good question.

Try these Zap steps:

  1. Trigger: Linear - Updated Issue
  2. Action: Formatter > Utilities > Lookup Table
    1. Use to translate the Statuses
  3. Action: Zendesk - Update Ticket
⚡ Troy Tessalone - AutomationAce.com | Platinum Authorized Zapier Solution Partner | #1 Zapier Community Contributor
chanelle
Forum|alt.badge.img+8
  • chanelleZapier Staff
  • Zapier Staff
  • 628 replies
  • November 25, 2022

Hey @caitlinedison, looks like Troy laid out some solid steps above. Were you able to try them out successfully?

C
  • caitlinedisonBeginner
  • Author
  • Beginner
  • 1 reply
  • Answer
  • November 28, 2022

@chanelle @Troy Tessalone I was actually able to accomplish this within Zendesk alone by setting up a trigger that contained a specific text string. Thanks guys! 

Liz_Roberts
Forum|alt.badge.img+8
  • Liz_RobertsZapier Staff
  • Zapier Staff
  • 1366 replies
  • November 29, 2022

That’s awesome @caitlinedison ! Thanks for sharing- we’ll be here if you need us!

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