Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

  • Home
  • Get Help
  • How Do I
  • How do I change the custom status in Zendesk when a ticket changes status in Linear?

I am trying to automate ticket statuses between Linear and Zendesk.

I’ve already linked my accounts and everything is working great as far as creating tickets in Linear when tickets are created in Zendesk. I have custom statuses in both Linear and Zendesk. What I’d like to happen is when a ticket changes statuses in Linear, to change to that same custom status in Zendesk. 

 

Any help on this topic is greatly appreciated! 

Hi @caitlinedison 

Good question.

Try these Zap steps:

  1. Trigger: Linear - Updated Issue
  2. Action: Formatter > Utilities > Lookup Table
    1. Use to translate the Statuses
  3. Action: Zendesk - Update Ticket

Hey @caitlinedison, looks like Troy laid out some solid steps above. Were you able to try them out successfully?

@chanelle @Troy Tessalone I was actually able to accomplish this within Zendesk alone by setting up a trigger that contained a specific text string. Thanks guys! 

That’s awesome @caitlinedison ! Thanks for sharing- we’ll be here if you need us!

Terms & Conditions