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Question

How do I cancel my annual subscription in Zapier with no email access?

  • June 3, 2024
  • 2 replies
  • 68 views
H

This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.

I have an annual subscription. I no longer work for the company that I use this product for and cannot access my email to log in and change my password. I can’t log in to get into support to end my subscription. I need my proprietary data to stop going to my former employer. If someone can help me end the flow of data and end my subscription i would greatly appreciate it.

Thank you,

 

    This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

    2 replies

    Troy Tessalone
    Zapier Orchestrator & Solution Partner
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    • Troy TessaloneZapier Orchestrator & Solution Partner
    • Zapier Orchestrator & Solution Partner
    • 34038 replies
    • June 3, 2024

    Hi @help please 

    Account and billing issues need to be handled by Zapier Support: https://zapier.com/app/get-help

    ⚡ Troy Tessalone - AutomationAce.com | Platinum Authorized Zapier Solution Partner | #1 Zapier Community Contributor
    SamB
    Community Manager
    Forum|alt.badge.img+11
    • SamBCommunity Manager
    • Community Manager
    • 9676 replies
    • June 4, 2024

    Hi there @help please, welcome to the Community! 🎉

    I can see you’ve already reached out to Zapier Support about this, which is perfect. A member of the Support team will be in touch to to assist with this. 

    I’m not sure what the circumstances were of you leaving the company, but it might also be worth reaching out to your former employer to ask them to help change the email address on the account to your personal email instead. Just thinking that might be a quicker way to regain access to your account.

    Hope that helps. Please do let us know if you have any questions or if there’s anything else we can help with in the meantime! 🙂

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