Hi.
I’m new to Zapier and I have several use cases I require to solve with integration of intercom and jira.
I tried myself but failed too many times, so I hope I can get some help.
The use cases for me are:
- Create a bug ticket when an Intercom Tracker ticket is created
- sync fields from Intercom to Jira, like affects version, ticket id, components, URL to the Intercom ticket, title, description, reporter
- When a fix version is assigned in Jira, sync it to a custom field in the tracker ticket in Intercom
- When a bug is resolved, update intercom’s tracker ticket and notify the intercom ticket assignee
- When attachments are added to intercom ticket, copy them to the linked jira ticket
- when a comment is added by jira or by a support agent, sync that comment to the other platform
Are those even possible?
