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Question

How do I automate responses to old, unresponded Google My Business reviews using Zapier?

  • 13 July 2024
  • 7 replies
  • 29 views

Is there a way to automate Google My Business reviews to go back and respond to old unresponded reviews not just new ones?

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7 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @mhanio 

Yes, but you would need to know the GMB Review Name (aak the ID of the Review).

 

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
M

Unfortunately have about 700 reviews to reply to accross several pages and was looking for a way to auto populate old ones

Troy Tessalone
Userlevel 7
Badge +14

@mhanio 

You’d have to explore using the GMB API to pull reviews without replies, then process those, and repeat.

GMB API: https://developers.google.com/my-business/reference/rest/v4/accounts.locations.reviews/list

 

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
M

Thank ...will look more at it but I think it may be beyond my abilities

JammerS
Userlevel 7
Badge +5

Hi @mhanio,
 
We just wanted to see how everything is going with your Zap. Did Troy's recommendation get the job done? Feel free to reach out if you need further assistance with your Zap. We're glad to address any concerns and assist you.
 
We're looking forward to your response.

M

I am not familiar on how to code the way he described, so unfortunately I won't be able to do it.

ken.a
Userlevel 7
Badge +6

Hi @mhanio,

I’m jumping in to see if I can help!

You might want to reach out to one of our Zapier Experts to help you setup the API Request (Beta) action. You can reach our Zapier Experts here: https://zapier.com/experts

Hopefully, this helps.

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