About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Products
Learn more about Zapier's new products.

Zapier Tables Zapier Interfaces

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Question

How do I add the call direction when creating a Call Engagement in HubSpot?

  • 29 January 2024
  • 3 replies
  • 14 views
D
Userlevel 1

I want to add the direction of the call when I am creating a Call Engagement in Hubspot.

I cannot find a field to do this with under Create Engagement in Hubspot. Does anyone know how I can go about putting this data into the Call engagement I am creating?

I am getting the direction data of the call from the phone system itself, so it should be able to be applied right to the Call created.

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

3 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @Drakulahn 

Which field in HubSpot are you trying to add that value to on the Engagement?

Please post screenshots from HubSpot to provide context about the field.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
D
Userlevel 1

Sure! I am trying to input the Inbound data from my phone system into the Call Direction field of the call I am creating.

I have attached 2 pictures.

One with the Call Direction field filled out due to them starting the call from Hubspot, and one without that I created with was created with my current Zap.

 

2 Attachments
Troy Tessalone
Userlevel 7
Badge +14

@Drakulahn 

Can you show screenshots with how your Zap step is configured for the HubSpot Engagement?

Once you select the Type as Call, then try refreshing the fields, which may expose additional fields.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
Terms & Conditions