About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Products
Learn more about Zapier's new products.

Zapier Tables Zapier Interfaces Zapier Canvas Zapier Chatbots

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Best answer

How do I add labels to connections between contacts and tickets in HubSpot?

  • 20 May 2024
  • 5 replies
  • 46 views
D

Is it possible to do the above? What I know is possible: 

  • Find and create associations between tickets and contacts and tickets and companies

What I’d like to do:

  • When creating that association, also apply a HubSpot Association Label to the item being associated. I don’t seem to be able to see Association Label IDs nor a place to put them in Zapier. 

Thanks! 

 

 

icon

Best answer by Troy Tessalone 21 May 2024, 04:49

View original
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

5 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @daclift 

You’d likely have to add another Zap step to update a HubSpot record based on the Record ID.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
D

Thanks Troy - I’m not sure that gets me where I need to be. The Custom Object in HubSpot is not the same as an Association Label. 

 

In attempting the above, I see the following: 

 

The Association Label is a sub-detail under Associations, and I’m not sure I’ve seen that functionality in Zapier. There are Hubspot plug-ins I can use, but I’d love to stay within Zapier if possible. 

Troy Tessalone
Userlevel 7
Badge +14

@daclift 

In that case, you would likely have to use the HubSpot API: https://developers.hubspot.com/docs/api/crm/associations

Try one of these approaches:

  • HubSpot - Custom Action
    • AI will help you create
  • HubSpot - API Request
⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
D

Thanks Troy, I’ll get to work on the API request. 

Doug

ry.schwei
Userlevel 1
Badge +1

Hi @daclift,

I imagine you probably already got what you need but wanted to chime in just in case…

 

In the screenshot of your original post, the ‘Type of the association’ in the zap step is where you apply the association label. You will need to create the association label first in HubSpot here:

 

I put together a detailed video walking through an example of how to automatically apply an association label in HubSpot using Zapier. The 12:15 mark is about where it discusses the setup for applying the association label in the zap step. Earlier in the video I walk through setting up an association label in HubSpot.

Let me know if you have any questions.

 

Best,
Ryan Schweighart
Whole Hart Impact, LLC
whimpact.co
I help businesses with HubSpot and Zapier. 

Terms & Conditions