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Question

How do I add a PagerDuty Trigger Event?

  • 15 December 2023
  • 12 replies
  • 56 views
B

I am trying to create a Zap that will create a PagerDuty incident when someone reacts to a slack message. I’m at the PagerDuty action step, and I’m stuck at Integration Key part. I’m basically having the same exact problem as the person that posted this: 

I read through the documentation that the support person replied with, but that wasn’t helpful. Can you provide me with any advice here please?

12 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @ballerboba 

Help us have more context by posting screenshots with how your Zap steps are configured and indicating where you are having issues.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
B

@Troy Tessalone Here you go!

2 Attachments
Troy Tessalone
Userlevel 7
Badge +14

@ballerboba 

The screenshots don’t give us context about the app/event only the field.

Did you review this help article from PagerDuty?

https://www.pagerduty.com/docs/guides/zapier-integration-guide/

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
B

@Troy Tessalone Here’s another screenshot. Yes I reviewed that. It wasn’t helpful because it doesn’t discuss integration keys

1 Attachment
B

Well it does mention going to the Integrations menu and selecting API Access Keys, but PagerDuty does not offer that in the Integrations menu.

Troy Tessalone
Userlevel 7
Badge +14

@ballerboba 

I’d recommend reaching out to PagerDuty Support for help with their Zap app integration.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
B

@Troy Tessalone do you mind just explaining exactly what is supposed to go in that “Integration Key” field that Zapier is requiring?

Troy Tessalone
Userlevel 7
Badge +14

@ballerboba 

Check the field description for guidance.

Otherwise, reach out to PagerDuty Support for possible guidance.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
E

@Troy Tessalone do you mind just explaining exactly what is supposed to go in that “Integration Key” field that Zapier is requiring?

@ballerboba Were you able to solve this issue? I have the same problem and my API key has full write permissions. Documentation is not clear about this issue at all.

Thanks in advance.

ken.a
Userlevel 7
Badge +6

Hi @EmDrive,

You should be able to see the “Integration Key” under “Zapier” in PagerDuty. Like so:

b0e7a005654788667bb167d167808757.png
(view larger)

After that, you can paste the Integration Key on the “Integration Key” field as a custom value. Like so:

c0a25d3d874338e2e45d9153eb0aa0bb.png
(view larger)

If you can’t find the Integration Key. I’d recommend reaching out to PagerDuty support for this.

Hopefully, this helps!

E

Thanks for your reply.

Yeah, I know where the integration key is in Pagerduty but I can’t do anything on the Zapier side of things or how can I add it there and I’m not sure what to do next.

If I search by the Integration Key value, I get something like:

 

 

 

If I don’t enter any value I get this: 

 

I hope this can clarify my question

ken.a
Userlevel 7
Badge +6

Hi @EmDrive,

You can add the Integration Key on the “Integration Key” field as a custom value. Like so:

eca63fb97c3391b6ae8b1b7b1769755e.png
(view larger)

More about using custom value in Zaps here: https://help.zapier.com/hc/en-us/articles/8496241696141-Add-custom-values-to-dropdown-menu-fields-in-Zaps#01H7FR09FB5MSJS9EXGERG4ZAD

Hopefully, this helps!

Reply


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