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Question

How can I sync new orders with line item details (price, discount, SKU) from CRM to Shopify for fulfillment?

  • October 27, 2024
  • 3 replies
  • 30 views
I

There is a trigger on a new Order in CRM, but the order information does not seem to contain the actual detail lines of the order. How can I sync new orders along with all the line item detail to Shopify for fulfillment?  I need not only all the account information for the purchase, but also need the detail for each item in the detail along with the price, discount, and sku.

Thanks

 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

3 replies

ken.a
Forum|alt.badge.img+6
  • ken.aZapier Staff
  • Zapier Staff
  • October 28, 2024

Hi there @IT_Dept,

Welcome to the Community! 🎉

Before we dig deeper into this, would you mind sharing a detailed screenshot of how your Zap is configured? Also, please share a screenshot of the “CONFIGURE” section of the action step that shows all of its fields.

Please don't include personal information in the screenshot, or be sure blur out any personal information.

Thanks!

I
  • IT_Dept
  • Author
  • New
  • October 28, 2024

Ken,

Thanks for your reply and I hope I am providing the information requested.  We are testing using the pre-built on “New Order” task.  Attached is a PDF that shows all the fields that are available when the task runs to pull the data.  As you can see the order detail level (what was actually purchased) is not there.

In contrast, if you look at the image below for the Quote trigger you can see that it contains the detail level.  I need this detail level for the Order so I can pass it along for payment and fulfillment.

When I am trying to do the mapping to Shopify you can see there is no quantity field available to map.

Thanks

 

1 Attachments
ken.a
Forum|alt.badge.img+6
  • ken.aZapier Staff
  • Zapier Staff
  • October 30, 2024

Hi @IT_Dept,

It looks like some of the order details are not supported. I would recommend reaching out to our Support Team for the to take a closer at this one.

You can reach our Support Team here: https://zapier.com/app/get-help

I appreciate your patience and understanding.

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