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Question

How can I send an email in Mailchimp when a Stripe payment fails?

  • October 15, 2024
  • 2 replies
  • 16 views

We want to have a CC fail email go to a customer from Mailchimp when the trigger goes off for a credit card fail. It would be one customer at a time as we have subscriptions that are run monthly or annually depending on the agreement. 

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2 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • October 15, 2024

Hi @BasementFlooding1979 

Review the available Zap app triggers/actions for each app:


ken.a
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  • Zapier Staff
  • October 16, 2024

Hi there @BasementFlooding1979,

I’m jumping in to see if I can help!

It looks like the Mailchimp app does not support sending emails. However, there’s a Mailchimp Transactional app that supports this functionality. Would this work for you? If so, I suggest setting up the Zap like this:

  1. Trigger: Stripe - Failed Payment
  2. Action: Mailchimp Transactional - Send Email

Hope this helps!