I can’t figure out what trigger to use in Zapier to set up a flow where a Slack Message is sent to the person who is @ mentioned in a Salesforce Chatter. Any guidance?
Hi
Have you tried using the “New Outbound Message” trigger in Salesforce? Does it meet your desired workflow?
More about on how to use the “New Outbound Message” trigger here: https://help.zapier.com/hc/en-us/articles/8496020846605-Tips-and-tricks-with-Salesforce-triggers-and-actions#use-the-new-outbound-message-trigger-with-workflow-rules-0-0
I'll be keeping an eye out for your response!
We’ve renamed our “Case” object to be “Ticket”
The chatter Post I added to a test ticket
It’s not pulling this ticket into my list when I click Test Trigger
Hi
Thanks for giving that a try!
It looks like it might be best to use the “Updated Record” trigger and choose the “Ticket” as the object. Could you please try using the “Updated Record” trigger instead?
Kindly give it a try and let me know how it goes? I'll keep an eye out for your response!
Can the Zap not trigger off of a custom (input by human) internal comment?
Hi
Thanks for the update here.
I’m sorry, but I have exhausted my resources regarding the issue you’re running into. I’d recommend reaching out to our Support Team since they have the correct tools to look closer at the Zap and its logs.
You can reach our Support Team here: https://zapier.com/app/get-help
I appreciate your patience and understanding.
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