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How can I send a Google Form via email with Zendesk and include the ticket ID?

  • 22 April 2022
  • 2 replies
  • 59 views

Does anyone know how I could send a Google Form via email using Zendesk as a trigger point.

Ideally what I want to do is send a form but before sending it, add the triggering Zendesk ticket ID  to it so that i can match up responses from the returned form to the Zendesk ticket.

 

 

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Best answer by Troy Tessalone 22 April 2022, 18:26

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Hi @Moz 

Good question.

What you’ve mentioned is called “prefilling”.

Try following these instructions:

 

[EXAMPLE] That will produce a prefilled URL like this:

https://docs.google.com/forms/d/e/1FAIpQLSc8t8UhUzzXAGuw-_yl_xRHmXcvjA7OA/viewform?usp=pp_url&entry.2006868659=xyz

NOTE: Example of a field and a value entry.2006868659=xyz

You’ll have to configure the Zap to generate the desired prefilled links.

Thank you Troy; much appreciated.