Does anyone know how I could send a Google Form via email using Zendesk as a trigger point.
Ideally what I want to do is send a form but before sending it, add the triggering Zendesk ticket ID to it so that i can match up responses from the returned form to the Zendesk ticket.
Hi
Good question.
What you’ve mentioned is called “prefilling”.
Try following these instructions:
EXAMPLE] That will produce a prefilled URL like this:
NOTE: Example of a field and a value entry.2006868659=xyz
You’ll have to configure the Zap to generate the desired prefilled links.
Thank you Troy; much appreciated.
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