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Question

How can I get a refund for accidental yearly plan purchase in Zapier?

  • 26 October 2023
  • 3 replies
  • 61 views

I purchased yearly by accident, but meant to get monthly. I downgraded to monthly and have since messaged Zapier, asking for a refund, 3 times. I have not heard back.

I understand that I can get a refund within 30 days of making the purchase, so I am being proactive about getting in touch.

My support codes are:

[GYP0Y0-3KD6L]

[LPENKE-6GJ9R]

[4X5153-1Z9MY]

Thank you,

Edward

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3 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @Edward Zaps

Billing issues must be handled by Zapier Support: https://zapier.com/app/get-help

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
Edward Zaps

@Troy Tessalone I reached out three times and have not heard back. I checked my spam folder as well.

ken.a
Userlevel 7
Badge +6

Hi @Edward Zaps,

I want to apologize for any delay in our response. I just looked into our Support Team's queue, and it seems they're currently receiving a higher volume of requests than usual.

Please know that our Support Team is working diligently to address all your concerns.

Your patience and understanding are greatly appreciated.

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