Hi @DZiegler 

Good question.

Tickets can be submitted to Zapier Support here: https://zapier.com/app/get-help

@DZiegler

You can try asking for help here in the Zapier Community by posting a topic.

OR

You can look into hiring a Certified Zapier Expert: https://zapier.com/experts/automation-ace

Which button on this page takes me to the ticket form? It’s all self-serve & help articles from what I can see.

Hi @AdamWilliams 

Zapier Customer Support options are outlined here: https://zapier.com/l/support

Hi @AdamWilliams 

Zapier Customer Support options are outlined here: https://zapier.com/l/support

 

Hi Troy,

I’m on a company trial and cannot access support. 

Could you please outline the steps required to access support?

Thanks!

@AdamWilliams 

Zapier Support: https://zapier.com/app/get-help

Make sure to check your junk/spam folder for responses.

Hi Troy,

Thank you for following up. Unfortunately, this doesn’t answer my question. I haven’t submitted a ticket, so I can guarantee you that responses aren’t ending up in my junk folder.

******I am unable to submit a ticket. Could you please walk me through the process of submitting a ticket, complete with pictures.

The link you provided DOES NOT allow me to submit a ticket. It takes me to self-serve articles and nothing else.

Thanks!

@AdamWilliams 

You need a Zapier paid plan to be able to submit a ticket to Zapier Support.

Hi Troy,

I was given a company plan (albeit on a trial basis) by your sales team for the express purpose of contacting your support team. To confirm, the fact that its a trial means I am unable to access support?

@AdamWilliams 

Please post screenshots of what you see here: https://zapier.com/app/get-help

This is what I see if I select “something else”.

Unfortunately, I don’t have a “something else” option. This is what I see when I select the link you shared.

@AdamWilliams 

It would appear that you need a non-trial Zapier paid plan to be able to submit a ticket to Zapier Support.

@AdamWilliams 

If you have specific questions about Zapier, you can try asking here in the Zapier Community.

Ok, so I followed the rules, and downgraded my account to FREE. So, I want a refund, but it is impossible to contact support by email unless I have a paid account.

Don’t you feel this doesn’t feel right? Please, I want to get rid of this account. I have it for 2 days and I want already to get out. Or you will respond  saying that you did not understand my question and ask for a printscreen??? Or just sending me to a Kafkian labyrinth of non-helpful pages?

I want my money back. Simple.

Hi @NicoleSigaud 

Billing related issues must be handled by a ticket to Zapier Support: https://zapier.com/app/get-help

Hi @NicoleSigaud! 

Downgrading your account to a free plan is the correct thing to do before requesting a refund. Sorry for any confusion caused on this. It’s possible for folks on a Free plan to contact Support to request a refund.

To do that you’d need to scroll to the bottom of the page here: https://zapier.com/app/get-help and click on the Accounts, pricing and billing option:

That will ensure that your request is routed directly to the Billing and Accounts team. 

Hope that helps! 

Thanks. Now I’d like to know about the ticket, because I did not use the app, just tested it. According to your refund policies, I thing this means I am elligible to be refunded, right?

Hi @NicoleSigaud,

If you meet the conditions of our Refund Policy you will be eligible for a refund. Please note that refunds are not processed automatically; you must reach out to our Support Team to initiate the refund process.

Hopefully, this helps!