What email address do you use when you need to contact Zapier support directly? What are other options when you cannot troubleshoot an error on one of our Zaps?
I’ve tried to go through the contact form but have never had any success. I’ve tried using contact@zapier.com but received a response that the email address is no longer in service.
Thank you!
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Hi
Good question.
Tickets can be submitted to Zapier Support here: https://zapier.com/app/get-help
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You can try asking for help here in the Zapier Community by posting a topic.
OR
You can look into hiring a Certified Zapier Expert: https://zapier.com/experts/automation-ace
Hi
Good question.
Tickets can be submitted to Zapier Support here: https://zapier.com/app/get-help
Which button on this page takes me to the ticket form? It’s all self-serve & help articles from what I can see.
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Hi Troy,
I’m on a company trial and cannot access support.
Could you please outline the steps required to access support?
Thanks!
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Zapier Support: https://zapier.com/app/get-help
Make sure to check your junk/spam folder for responses.
Hi Troy,
Thank you for following up. Unfortunately, this doesn’t answer my question. I haven’t submitted a ticket, so I can guarantee you that responses aren’t ending up in my junk folder.
******I am unable to submit a ticket. Could you please walk me through the process of submitting a ticket, complete with pictures.
The link you provided DOES NOT allow me to submit a ticket. It takes me to self-serve articles and nothing else.
Thanks!
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You need a Zapier paid plan to be able to submit a ticket to Zapier Support.
You need a Zapier paid plan to be able to submit a ticket to Zapier Support.
Hi Troy,
I was given a company plan (albeit on a trial basis) by your sales team for the express purpose of contacting your support team. To confirm, the fact that its a trial means I am unable to access support?
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Please post screenshots of what you see here: https://zapier.com/app/get-help
This is what I see if I select “something else”.
Unfortunately, I don’t have a “something else” option. This is what I see when I select the link you shared.
Unfortunately, I don’t have a “something else” option. This is what I see when I select the link you shared.
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It would appear that you need a non-trial Zapier paid plan to be able to submit a ticket to Zapier Support.
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If you have specific questions about Zapier, you can try asking here in the Zapier Community.
Ok, so I followed the rules, and downgraded my account to FREE. So, I want a refund, but it is impossible to contact support by email unless I have a paid account.
Don’t you feel this doesn’t feel right? Please, I want to get rid of this account. I have it for 2 days and I want already to get out. Or you will respond saying that you did not understand my question and ask for a printscreen??? Or just sending me to a Kafkian labyrinth of non-helpful pages?
I want my money back. Simple.
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Hi
Billing related issues must be handled by a ticket to Zapier Support: https://zapier.com/app/get-help
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Hi
Downgrading your account to a free plan is the correct thing to do before requesting a refund. Sorry for any confusion caused on this. It’s possible for folks on a Free plan to contact Support to request a refund.
To do that you’d need to scroll to the bottom of the page here: https://zapier.com/app/get-help and click on the Accounts, pricing and billing option:
That will ensure that your request is routed directly to the Billing and Accounts team.
Hope that helps! 🙂
Thanks. Now I’d like to know about the ticket, because I did not use the app, just tested it. According to your refund policies, I thing this means I am elligible to be refunded, right?
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Hi
If you meet the conditions of our Refund Policy you will be eligible for a refund. Please note that refunds are not processed automatically; you must reach out to our Support Team to initiate the refund process.
Hopefully, this helps!
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