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  • How can I connect my Zap to the LiveChat Europe app instead of defaulting to the US server?

I’m trying to connect my zap with the LiveChat app, but it keeps using the US server for Live chat. I need to use an EU one. There is a LiveChat Europe App, but I can’t find how to install it.

Hi @LucyRd 

Help link from LiveChat about using their app in Zaps: https://www.livechat.com/help/link-livechat-with-other-services-using-zapier/

Try reaching out to LiveChat Support for help with their Zap app integration.

Hi ​@LucyRd 👋

Were you able to get things sorted after reaching out to LiveChat’s support team as Troy suggested?

If not, I had a quick look on this end and it looks like an PAT (Personal Access Token) is required in order to add a connection to LiveChat:

118da5d58a03f3654fd972609f903a97.png

So I’m wondering if it’s possible for you to create a PAT that’s specifically limited to the EU server. Thinking that might force it to use the EU server instead of the US one. Or are there any way to disable the US server for the connected account directly in LiveChat?

If that’s not possible, then it might be worth reaching out to our Support team to submit a feature request for an option to limit it to a certain server to be added. You can do that here: https://zapier.com/app/get-help

Please do keep us updated on how you get on with this, keen to ensure you’re all set! 🙂

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