Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

  • Home
  • Get Help
  • How Do I
  • How can I connect my Zap to the LiveChat Europe app instead of defaulting to the US server?

I’m trying to connect my zap with the LiveChat app, but it keeps using the US server for Live chat. I need to use an EU one. There is a LiveChat Europe App, but I can’t find how to install it.

Hi @LucyRd 

Help link from LiveChat about using their app in Zaps: https://www.livechat.com/help/link-livechat-with-other-services-using-zapier/

Try reaching out to LiveChat Support for help with their Zap app integration.

Hi ​@LucyRd 👋

Were you able to get things sorted after reaching out to LiveChat’s support team as Troy suggested?

If not, I had a quick look on this end and it looks like an PAT (Personal Access Token) is required in order to add a connection to LiveChat:

118da5d58a03f3654fd972609f903a97.png

So I’m wondering if it’s possible for you to create a PAT that’s specifically limited to the EU server. Thinking that might force it to use the EU server instead of the US one. Or are there any way to disable the US server for the connected account directly in LiveChat?

If that’s not possible, then it might be worth reaching out to our Support team to submit a feature request for an option to limit it to a certain server to be added. You can do that here: https://zapier.com/app/get-help

Please do keep us updated on how you get on with this, keen to ensure you’re all set! 🙂

Reply


Terms & Conditions