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Hi!

My Idea is setting up many zaps (stripe + gmail) for my B2B Software

 

new paid customer - auto welcome email about onboarding and survey (this can be step emails)

payment error - auto email recommending the user to change the credit card

monthly payment - auto thank you email + survey for improvement

churned customer - auto 1min survey about reason to cancel 

1st anniversary of becoming paid customer - nice thank you email

 

How can we make this better? Any other powerful or creative ideas?

Hey @dai-tokyo,

I think what you are looking for are classic automated email campaigns. Maybe a tool like for example customer.io would work better for you? Basically, you can ask your user any time they perform a certain action in your saas tool, thou.

@dai-tokyo -

This would also be an ideal use case for ActiveCampaign. (Or, to @Ennes ‘ point, pretty much any marketing automation solution.) They’re typically based around email. It could be done with Zapier + Gmail, but there are other systems purpose-built for it.

@dai-tokyo Just checking in to see if you still need help with this? 

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