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Im setting up a zap where any new tickets generated in zendesk will trigger an alert in pagerduty. I was able to set up zendesk trigger end but when i go to pagerduty action part i’m stuck at Integration Key Field and so on

when i choose the value it’s not giving me anything but in custom mode bunch of fragments of testing ticket content  coming up. same for incident key, source URL, source Name. could  someone please explain what those fields are meant for. Do i need to set up anything from pagerduty end? I’ve already created a service in pd and not sure what integration to add there. Any help would be appreciated

 

Thanks

Hi there @noname96,

Welcome to the Community! 🎉

I’m not really familiar with PagerDuty, but they have a help article that can help you get started. You can find the article here: https://www.pagerduty.com/docs/guides/zapier-integration-guide/

Additionally, here’s our help article on how to setup your action step: https://help.zapier.com/hc/en-us/articles/8496257774221-Set-up-your-Zap-action

Hopefully, this points you to the right direction! 😊

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