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Question

How can Facebook Messenger with ChatGPT respond only to unaddressed messages & stop in threads using Zapier?

  • June 5, 2024
  • 2 replies
  • 69 views
A

I have set up a zap to respond to FB messenger new messages using ChatGPT 4o.

It is working well, but I want to limit it to only respond to messages that my team have not responded to. so for clarity, I would set the zap to respond after a 5 minute delay, if a human member of my team sends a reply after 2 minutes then the zap would not send.

Also is there a way to stop the zap running within a message thread. for example I would write ‘Thank you Maria, I’ll take over from here’ and the auto response would stop, but only for that session.

 

Thanks for your help

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

2 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • June 5, 2024

Hi @ALM238 

The FB Messenger Zap app only has these available triggers/actions.

There is no action available to “Find Message”.

 

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
fiona819
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  • fiona819
  • New
  • June 12, 2024

@ALM238 Would you add a “continue only if...” step after the 5 min delay? I would assume there may be certain keywords like “Thank you for your message” or something along those lines if a human replies?

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