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I love zapier, we are a massive user . . but the automations on other tools are starting to get some stuff I really need. Specifically the Helpscout triggers and actions. We dont even support conversation updates and a bunch of other stuff, I literally have to trick the trigger to get what we need.

Is there a way to ask for the helopscout or zapier people to update the triggers and tools for Helpscout?

Hi @MKCARC 

Feedback and feature requests can be submitted via a ticket to Zapier Support to be properly logged: https://zapier.com/app/get-help

 

Info about configuring webhooks in Help Scout for Zap trigger events: https://developer.helpscout.com/webhooks/

Configuring webhooks can be done through the Help Scout user interface.
Simply log in, click on Manage > Apps in the top header bar, then select the Webhooks app.

 

Zap trigger: Webhook - Catch Hook

Help: https://zapier.com/apps/webhook/help

 

Help Scout API for Zap actions: https://developer.helpscout.com/

 

Help resources for using app APIs in Zaps:

 

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