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Has anyone gotten PagerDuty Zaps to work with Webhooks V3?

  • 3 November 2021
  • 2 replies
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Hi everyone, 

 

I’m pretty new to Zapier, so trying to get my head arounds things.

 

One of the use cases we have for Zapier is generating a Zendesk ticket when a PagerDuty alert is triggered. We are looking to move to PagerDuty Webhook V3 (per advice from the PagerDuty Documentation, as existing ones are being deprecated https://support.pagerduty.com/docs/webhooks?#migrating-from-v1v2-generic-extensions-to-v3-webhook-subscriptions )

 

We’ve found that Zapier no longer acknowledges the trigger event in a standard PagerDuty → Zendesk Zap, it just simply does not find any events. Was wondering if anyone around these forums has used the new web hook v3 features of PagerDuty and gotten it working with their Zaps? We can kick this problem down the road until March with V2 web hooks, but would rather just fix it for good now.

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Best answer by Troy Tessalone 3 November 2021, 02:13

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Hi @jfleming 

If you’re trying to use webhooks, you can use the Webhook app as the Zap trigger: https://zapier.com/apps/webhook/integrations

This will generate a webhook URL that you can place in PagerDuty.

Looks like you’ll have to leverage the PagerDuty API to create subscriptions to events: https://developer.pagerduty.com/docs/ZG9jOjExMDI5NTkw-v3-overview

Nice! Thanks for the pointer Troy, much appreciated, seems to work well enough. Should keep us going at least until PagerDuty updates the official integration to work with their new message formats.