Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Best answer

Gravity Form to Zoho CRM

  • February 8, 2021
  • 3 replies
  • 150 views
R

Hi ! 

I have an issue mapping data between Gravity Form and Zoho CRM. 

 

When I have a new form submission on Gravity Form, I want to create a new ACCOUNT and a new CONTACT. 

 

No issue to create a new ACCOUNT, but when I want to use the ACCOUNT name on the new CONTACT, using the account fied from my form I have this error: 

 

Unable to create entry in module: Contacts. Error : Invalid data for the field id. Detail : expected_data_type bigint, parent_api_name Account_Name

 

It seems that Zapier cannot retrieve the ACCOUNT name for the new CONTACT - by default, I can choose the ACCOUNT name from the list of ACCOUNT already in the CRM, but not the custom value created from the new ACCOUNT. 

 

Any solutions ?

 

Thank you ! 

Best answer by Troy TessaloneBest answer by Troy Tessalone

Hi @Remy Meyer 

In order to link objects in Zoho CRM you’ll need to map the ID of the Account created to the Contact step in the Zap using the ‘Custom’ option.

Check out this help article: https://zapier.com/help/create/basics/set-up-your-zap-action

View original
Did this topic help you find an answer to your question?
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

3 replies

Troy Tessalone
Forum|alt.badge.img+14
  • Troy TessaloneZapier Expert
  • Zapier Expert
  • 31142 replies
  • Answer
  • February 8, 2021

Hi @Remy Meyer 

In order to link objects in Zoho CRM you’ll need to map the ID of the Account created to the Contact step in the Zap using the ‘Custom’ option.

Check out this help article: https://zapier.com/help/create/basics/set-up-your-zap-action

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
GetUWired
1 person likes this
  • GetUWired
    GetUWired
R
  • Remy MeyerBeginner
  • Author
  • Beginner
  • 1 reply
  • February 9, 2021

Hi @Troy Tessalone, 

 

Thank you for your reply ! It seems to work fine. 

 

 

L
  • Lperez
  • 4 replies
  • March 27, 2021
Remy Meyer wrote:

Hi @Troy Tessalone, 

 

Thank you for your reply ! It seems to work fine. 

 

 

I got the same issue. How did you fix it? Thanks, LP

Terms & Conditions