Hello, I’m having some difficulties accomplishing this and would like to pick the brains of the community.
Objective: I would like to update tickets with a new private comment everytime there is a new Google Forms submission, the tricky part here is that I want to update the tickets specified in the Google Forms submission. What I meant was that one of the questions asked in the Google Forms is “Ticket Number” and I’d like an automation where it reads that information, searches for the correct ticket in Zendesk and then updates that specific ticket with a summary of the forms responses in the form of an internal comment.
Is this doable?
Andrew
