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Best answer

GMail shows "comments-noreply@docs.google.com" in "Sent from" field

  • 8 December 2021
  • 12 replies
  • 1233 views
mixelpix
Userlevel 3
Badge +3

Is this just a limitation of integrating with GMail?

I can see how this might fall under privacy concerns, but it seems odd to not be able to use the actual sender’s email when an email is received by a GMail account.

Am I correct that the GMail trigger does not make the Sender’s email address available?

Thanks!

icon

Best answer by Troy Tessalone 9 December 2021, 00:09

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This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

12 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @mixelpix 

It shows the same when viewing the email in Gmail, so this is not a limitation of the Zap Gmail app.

Example from Gmail:

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
mixelpix
Userlevel 3
Badge +3

@Troy Tessalone over on my side of the internet I clearly see the sender’s email address in GMail.

This data, however, is not available within Zapier’s GMail trigger (e.g. to use in a subsequent action)

Troy Tessalone
Userlevel 7
Badge +14

@mixelpix 

To clarify, do you mean the sent from name OR the sent from email in the Gmail trigger?

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
Troy Tessalone
Userlevel 7
Badge +14

@mixelpix 

Example of what I see from the Gmail trigger:

 

Thought: It may have to do if whether the end user is logged in to their Gmail account or note when providing comments. (aka an anonymous users)

 

Are you able to post screenshots to provide context?

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
mixelpix
Userlevel 3
Badge +3

@Troy Tessalone see updates to the above response.  The sender’s e-mail address is clearly displayed in GMail.

Troy Tessalone
Userlevel 7
Badge +14

@mixelpix

Are you able to post screenshots to provide context?

Would need to be Gmail VS Zap for the SAME email

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
mixelpix
Userlevel 3
Badge +3

@Troy Tessalone Not at workstation to grab screen captures, tho the examples are from a client’s domain I’d rather not expose here.

Your "From Email" field is akin to what I have available in Zapier.

Seems silly that the Gmail trigger doesn’t make the sender’s email available but from little I know of the GMail API they are very protective of user’s data 🤷🏼‍♂️

mixelpix
Userlevel 3
Badge +3

@Troy Tessalone example, the Zap’s Gmail trigger is configured to bob@companygmail.com and awaits a new email.

fred@theirgmailaddy.com sends an email to bob@companygmail.com.  The Zap is triggered when the email is received in bob’s inbox.  The trigger passes on "comments-noreply@docs.google.com” as the “From Email” which is pretty useless.

mixelpix
Userlevel 3
Badge +3

@Troy Tessalone not sure what you mean by "Would need to be Gmail VS Zap for the SAME email"

Troy Tessalone
Userlevel 7
Badge +14

@mixelpix

I haven’t experienced what you’re mentioning.

 

Automated emails from Google about Comments by a User on a GDoc/GSheet/etc. will include these details, for example when I made comments on a GDoc...

From Name: Troy Tessalone (Google Docs)

From Email: comments-noreply@docs.google.com

 

Whereas regular emails (not via automated emails from Google products) between users would show their From Name and From Email.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
mixelpix
Userlevel 3
Badge +3

@Troy Tessalone thanks - I appreciate the confirmation that the GMail trigger is supposed to make the sender’s email addy available to subsequent actions… not sure how the gdoc response email got in the mix (is a dedicated account, I’m not the admin but maybe someone logged into it 🤷🏼‍♂️).  I’ll check the Zap history when I’m back at the pewtr & otherwise’ll see what gets delivered the next time the zap runs.  Best!

mixelpix
Userlevel 3
Badge +3

@Troy Tessalone 🙈

LoL - you hit the nail on the head - was just a bunk test case 😅

The Zapier action works just fine.

Thanks

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