I am automating gmails from a Google sheet but when I set up the Zap, the email sent has my ‘signature/sign-off’ in an attachment. I tried both plain & HTML settings in the Zap workflow but my normal email signature doesn’t appear correctly, except in an attachment. thankyou
Best answer
Gmail setup signature is an attachment
- Beginner
- 1 reply
Best answer by christina.d
Hey ya’ll! 👋🏽
Popping in with a small update and partial fix announcement!
My friend Scott sent an email regarding this a few days ago and I’ll share his words because he said it best:
We believe we have partially fixed this bug. Specifically, we have fixed it in the case where the Body Type field is set to HTML. If your Body Type field is already set to HTML, there's nothing you should need to do.
If your Body Type field is set to plain or is not set at all, you won't notice a change in behavior. However, you can get the advantages of this bug fix by setting your body type to HTML. Note that if you take this route you might lose some of your plaintext formatting like newlines or spaces at the start of lines. If this is the case from you, you can probably get around that by adding "<pre>" to the start of your Body field and "</pre>" to the end of that field.
If changing the Body Type field and wrapping the Body text in "pre" tags doesn't work for you, please shoot my friends in support! There’s another new issue already set up to address the issue with plain email body types and they’re happy to add you there.
Thanks for your patience on this one and I hope it helps!
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Please add me to bug fix as well. The correct signature is pulling yet the image is showing as an attachment to the email INSTEAD of embeded into the email.
Also, I have the “inbox” & “important” selected under label/mailbox and the emails are still going to the junk folder.
Thank you for your support on these issues.
+9- Zapier Staff
- 2653 replies
Thanks so much for your message,
Just wanted to add my name to the list of encountering the same problem. I am going to add the signature block in the body of the e-mail as text for the time being. Will we be made aware when there has been a fix to the issue?
+9- Zapier Staff
- 2653 replies
Hi there,
Appreciate you getting back to me. I look forward to when we have a solution.
Kind regards,
Reid
1 person likes this
+9- Zapier Staff
- 2653 replies
Thanks for reaching out,
+11- Community Manager
- 7547 replies
Welcome to the Community,
I’ve just checked on the bug report and it’s still open, unfortunately. I’ve added you to the list of affected users so we’ll reach out to you as soon as it’s resolved.
In the meantime, others have reported success by adding the signature directly into the text in the Body field on the Send Email step, instead of selecting the signature. So you may want to add the signature that way for the time being until this issue is solved.
Hello, can I be added to the list as well. I’ve just come across this issue when testing on a user who used the Yahoo app. Thank you!
+11- Community Manager
- 7547 replies
Sure thing
Hi,
we’re experiencing the same issue, so I guess this bug hasn’t been resolved yet?
Would want to be added to the list of affected users as well, thank you!
+9- Zapier Staff
- 2653 replies
Thanks for reaching out,
+9- Zapier Staff
- 2653 replies
Hi there
Hey!
Sorry, but we have the same problem here still. Please add us as an affected user.
Thanks,
Bastian
+6- Zapier Staff
- 2374 replies
Thanks for letting us know
I’ve got you added to the list of impacted users. We’ll be in touch as soon as we know more.
+6- Zapier Staff
- 2374 replies
Hi
I’ve got you added to the list of impacted users. We’ll be in touch via email if there’s any update.
+12- Zapier Staff
- 3731 replies
Hi everyone!
UPDATE: Monday 10 October
There’s currently a bug with Gmail where signatures weren’t appearing correctly in some other email providers (eg Outlook, IOS on iPhones).
We thought we’d found a fix, but it caused some problems in other areas so we’ve had to roll that back. The engineering team will continue to work on this!
+9- Zapier Staff
- 2653 replies
- Answer
Hey ya’ll! 👋🏽
Popping in with a small update and partial fix announcement!
My friend Scott sent an email regarding this a few days ago and I’ll share his words because he said it best:
We believe we have partially fixed this bug. Specifically, we have fixed it in the case where the Body Type field is set to HTML. If your Body Type field is already set to HTML, there's nothing you should need to do.
If your Body Type field is set to plain or is not set at all, you won't notice a change in behavior. However, you can get the advantages of this bug fix by setting your body type to HTML. Note that if you take this route you might lose some of your plaintext formatting like newlines or spaces at the start of lines. If this is the case from you, you can probably get around that by adding "<pre>" to the start of your Body field and "</pre>" to the end of that field.
If changing the Body Type field and wrapping the Body text in "pre" tags doesn't work for you, please shoot my friends in support! There’s another new issue already set up to address the issue with plain email body types and they’re happy to add you there.
Thanks for your patience on this one and I hope it helps!
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