Question

Gmail > Click up - Added label - Clone/Duplicate tasks created

  • 10 September 2021
  • 2 replies
  • 139 views

Userlevel 1

I have created a Zap to create a new task in Clickup “Space A” when an email is labelled as “To Do George”. It is working perfectly. But right now we are seeing duplicates tasks created for same email.
 

For example.
I received a notification from Hubspot. A new contact is added. I want to create a task HubSpot expert to remove these notifications for me. So i added the label “To Do George”.

Result: A new task is then created with the email content for George in Space A.

I personally send a mail to George to turn off all these kind of notification's from the same thread. 
 

Result: When send him a mail like the above. Again a task is created for George in my space A. with the mail content I send. (This is duplicate) 

When George replied me that this is sorted. 

Result: Again a new task is created.

So duplicates or clone of this task is created for same tread. I only want one task to be created for a tread to george.


This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

2 replies

Userlevel 7
Badge +14

Hi @amallalds 

Are you using this trigger? Gmail New Labeled Email

Check your Zap Runs to see if the Zap is triggering more than once: https://zapier.com/app/history/

If yes, consider opening a ticket with Zapier Support to investigate further or get clarification on the behavior of that trigger: https://zapier.com/app/get-help

Help article for common problems with the Gmail Zap app: https://zapier.com/help/doc/common-problems-with-gmail

Userlevel 1

Hi @amallalds 

Are you using this trigger? Gmail New Labeled Email

Check your Zap Runs to see if the Zap is triggering more than once: https://zapier.com/app/history/

If yes, consider opening a ticket with Zapier Support to investigate further or get clarification on the behavior of that trigger: https://zapier.com/app/get-help

Help article for common problems with the Gmail Zap app: https://zapier.com/help/doc/common-problems-with-gmail


Thank you!