Getting an authentication error with Thinkific

  • 1 January 2021
  • 2 replies

I keep getting this error I am using the correct API and the sub domain in my Thinkific URL. 


We hit an error adding your new account

authentication failed: The app returned "Authentication Error".

  1. Make sure you click "Allow" or "Accept" on the permission popup
  2. Double check your Account has the correct permissions
  3. Check out our help docs for more information

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2 replies

Userlevel 7
Badge +14

Try using a Private Browser to authenticate the app and make sure you browser isn’t blocking popups.

Userlevel 7
Badge +10

Just checking in to see if you still need help with this?