Has anyone used Zapier to integrate FreshDesk and Service Now? We have a customer who uses Service now and we use freshdesk, They want to automate tickets from Freshdesk to Service Now. Do all Freshdesk new created tickets need to be created in Zapier for this to work or can someone create a ticket in Freshdesk that will feed to Service now through Zapier? If so, what's the best practice on getting the parameters and fields in freshdesk to correctly fill and match the corresponding fields in Service now? Thank you.
Best answer by Liz_RobertsView original