Hi,
I have a Zap with Freshdesk updates as a trigger that works fine during the tests but send empty data when is on. I’m sure the fields have data when I created and tested the zap but it doesn’t work.
My test:
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/f2e56d7a-ac2b-41c1-a397-9c4c5d0ae4f3.png)
Test Result:
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/1ea9edd4-70c7-43bc-9669-250489a8bdd1.png)
In Production:
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/d7db8255-6017-47d8-8de8-b791509595a8.png)
Production result:
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/434631e3-7118-4f08-af01-d17da1d43715.png)
Can anybody help me to understand what is wrong?
Thanks!
Best answer by Troy Tessalone
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