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Question

Freshdesk Decription Empty

  • March 17, 2021
  • 4 replies
  • 107 views
B

Hi,

I’m new and i want to use zapier to link Freshdek and Asana.

But when i select Description field there is no data. It’s the same things with the fiedl requester, I have a ID but not name. 

 

 

I use the same API key with application asana in freshdesk and the field Description work.

Do you have an idea ? 

 

Sorry for my bad english it’s not my native language.

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

4 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • 34031 replies
  • March 17, 2021

Hi @Bryque 

Try selecting a different sample record to use from the trigger step that has those data points populated.

Article: https://zapier.com/help/create/basics/change-the-test-data-in-your-zap-trigger

⚡ Troy Tessalone - AutomationAce.com | Platinum Authorized Zapier Solution Partner | #1 Zapier Community Contributor
B
  • Bryque
  • Author
  • 1 reply
  • March 18, 2021

Hi @Troy Tessalone Thanks for your reply, I have tried other samples and the result is the same

Matt_Boyden
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  • Matt_BoydenZapier Staff
  • Zapier Staff
  • 38 replies
  • May 25, 2021

Hi @Bryque this can be a tricky part of building a Zap - the “no data” means that the sample used for the trigger doesn’t have a value for that field. But as long as it’s mapped to the action steps you should be okay.

 

As a next step, can you:

  1. Turn on the Zap
  2. try to trigger the Zap and fill out the data you need in the trigger app.

This will appear in the Zap history https://zapier.com/app/history - ideally the data shows up when the Zap triggers live!

Paolo
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  • PaoloZapier Staff
  • Zapier Staff
  • 98 replies
  • July 2, 2021

Hi @Bryque, were you able to get this workflow set up okay? Let us know!

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