Freshdesk create new ticket - name of sender

I have a Google Form setup as a contact form and created a Zap from the Google Sheet where the from answers are sent to Freshdesk but I don’t see a way to pull in the full name of the sender of the Google Form?

The ticket in freshdesk only contains the email address as there doesn’t seem to be a field to map this to, is there anyway around this?

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Hi @Jon Leighton

Are you collecting first name and last name (or full name) on the GForm?

Do those data points appear on the GSheet in column cells?

Hi @Troy Tessalone, i’m collecting the full name, but I don’t have an option under the Freshdesk actions to select a ‘Sender’ name field if that makes sense, see attached

@Jon Leighton

Freshdesk is email based.

Try adding a Contact as a Zap step:

Otherwise, try adding a custom field to the Freshdesk Ticket: https://support.freshdesk.com/support/solutions/articles/37596-creating-custom-fields-in-your-ticket-form

Then refresh the available fields on the Zap.

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