Essentially struggling with the trigger of identifying users who have visited a webpage from an email, but NOT clicked on a link on that webpage. How could I identify this?

Hi there ​@JoshJoz1102,

Welcome to the Community!

It looks like you’re looking for a trigger app that triggers on visiting a link in the email that you’ve sent. Before we can give you the best possible suggestion, could you please let me know the apps that you’re using?

I'll be keeping an eye out for your response!

Hey ​@ken.a Thanks for the prompt reply :)

Whilst it may be the trigger for the link click within the email, the issue is the analysis / monitoring of whether users click the link AND do NOT submit the form on that link’s landing page, thus if the conditions are true they are sent an email.

The apps are: Website is hosted on wordpress, email will be sent via Brevo and of course, automation will be done via zapier. We also use google analytics if this is of any relevance to determine whether users have NOT clicked the form submission. the forms are hosted via Hubspot. 

Hope this helps! Thanks again!

Hey ​@JoshJoz1102 

One way to tackle this could be to store a record of the contacts (that have clicked the link in the email) in an app like Zapier Tables:

• Trigger: Link Clicked (Brevo) - triggers when the link is clicked in the email.
• Action: Create Record (Zapier Tables) - creates a record for the contact in the table.

Then, trigger a different Zap when the form is submitted, search for the contact’s record in the table and update it to confirm that they submitted the form:

• Trigger: New Form submission (HubSpot) - triggers when the form is submitted.
• Action: Find Record (Zapier Tables) -  searches for the contact’s record within the table.
• Action: Update Record (Zapier Tables) - updates the contact’s record to mark them as having submitted the form.

To send out the reminders you could create a reminder event in an calendar app like Google Calendar for example X number of days later. With that you’d then have a Zap trigger when the reminder event starts, check the table for all contacts that haven’t submitted the form and then use a send email action in a loop to send a reminder to each of the contacts that havent submitted the form:

• Trigger: Event Start  (Google Calendar) - triggers when the reminder event starts.
• Action: Find Records (Output as Line Items) (Zapier Tables) -  searches for all contacts within the table that haven’t submitted the form.
• Action: Create Loop From Line Items (Looping by Zapier) - will loop through each contact and run the Send Transaction Email once for each contact. See our Loop your Zap actions guide for details.
  • Action: Send Transactional Email (Brevo) - sends an email reminder to the contact.

Do you think that sort of approach could work for your needs here?