About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Products
Learn more about Zapier's new products.

Zapier Tables Zapier Interfaces

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Best answer

Firebase/Zapier "We couldn't find a record"

  • 30 July 2020
  • 4 replies
  • 961 views
P
Userlevel 2

Hello,

I know someone has asked this question before but it seems like he received his solution in private, as there were no instructions on how to solve the issue.  I am trying to create a trigger for when a user gets created/added to the firebase database, that they are then subscribed to the mailchimp account I have set up.  When creating the trigger, under Find data, I keep receiving an error that no records can be found.  It then tells me that I can create the data and load it that way, but I was unsuccessful.  I have a collection of users already in the database that I want firebase/zapier to access that has the users name and email address.   I am sure I have connected zap and firebase properly.

How do I either get the data to populate, or create the data needed to test my trigger?  When I navigate to (Firebase / Firestore marilyns-secret:(myFirebaseEmailAddress)), I have no idea how to create the record Zapier is requesting.  After reading the “Change the test data in your Zap trigger” docs, I was still unable to understand how and where that information needs to be created.

Thanks

 

icon

Best answer by steph.n 23 September 2020, 22:13

View original

4 replies

Liz_Roberts
Userlevel 7
Badge +8

Hi @patech_patrice ,

Thanks for reaching out- sorry you are running into trouble with your Firebase set up. This is something our Support team will be best suited to troubleshoot as they can look directly at your specific Zap and configuration. They can be reached here and will be in touch just as quickly as they can to get you sorted!

Let us know if you have any additional questions!

andywingrave
Userlevel 7
Badge +9

There is an answer here where the solution was that the records they were looking for were in the wrong sub-category - Could this be the case here? 

 

P
Userlevel 2

@andywingrave Thank you but unfortunately, that is not my case.  I will reach out to your support team for further assistance.

steph.n
Userlevel 7
Badge +8

Sharing answer here:

Thanks so much for reaching out, and for giving Zapier a try! We're really glad you're here 😊 My name is Nikki and I'd be happy to help with your question.

So that I can share the best advice, I first want to make sure we're on the same page! It looks like you've been testing on a few different Zaps, but this one is the only one I'm seeing between Firebase and Mailchimp. Is this the Zap that you're having trouble with?

If so, one thing to note here is that this seems to be looking for new "Documents" which, if you're looking for new Contacts, I'm not sure if that is the right trigger event here. 😕

19639c6d07e953af36ef4115671d1a9f.png
(view larger)

I'm wondering if you could try checking out the other trigger event for New Child Object, and we can take a look at what comes up there instead?

e5b9419ab08c04bd540bca8e28fe8b35.png
(view larger)

Let me know when you've had a chance to do that, and I'll be happy to take a look in our logs to see if we can surface any clues. Thanks for giving that a go and I'll look forward to your response!

Reply


Terms & Conditions