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Best answer

Finding the last email received

  • 18 March 2022
  • 7 replies
  • 161 views
E

Hey! 

I need a way to set up a reply to the last email (gmail) thread that was answer by a client. 

So i dont want to create a new email thread, i want lo reply to one that already exits, and i want to find the more recent one. 

I tried using the “Find email” from gmail but i dont know how to set it up to find automatically the one with the more recent answer. 

And then i put the “Send email” step. 

 

Any help is appreciate! 

icon

Best answer by Troy Tessalone 18 March 2022, 21:43

View original
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

7 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @Erwin Moller 

Good question.

Have you tried using this Zap action: Gmail Reply to Email

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
E

Hi @Erwin Moller 

Good question.

Have you tried using this Zap action: Gmail Reply to Email

 

Hey! @Troy Tessalone I use this one, but i want to reply to the last email that was send to me. I dont know what i need to write in the “Thread” option to select the last thread were there was an answer. 

Troy Tessalone
Userlevel 7
Badge +14

@Erwin Moller 

Please check this related Topic:

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
E

@Erwin Moller

Please check this related Topic:

 

@Troy Tessalone Thanks! I know that you could use a “find email” step to fill the “Thread” option. 

But i want to know how to set up the “Find email” to find the last email thread that was answer by the client (person that is not me). 

Troy Tessalone
Userlevel 7
Badge +14

@Erwin Moller 

Can you clarify your Zap trigger step?
Are you using this Zap trigger: Gmail New Email Matching Search

 

Zap Steps

  1. Trigger: Gmail - New Email Matching Search
  2. Action: Gmail - Reply to Email
⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
E

@Erwin Moller

Can you clarify your Zap trigger step?
Are you using this Zap trigger: Gmail New Email Matching Search

 

Zap Steps

  1. Trigger: Gmail - New Email Matching Search
  2. Action: Gmail - Reply to Email

@Troy Tessalone 

 

I’m trying to find the last email thread answer so i can reply in that thread and dont send a new email thread. 

 

Troy Tessalone
Userlevel 7
Badge +14

@Erwin Moller 

Have you reviewed the description underneath the Search String field in the Gmail Find Email action?

Here’s the mentioned link: https://support.google.com/mail/answer/7190?hl=en

The Zap will return the most recent found email.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
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