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Best answer

Find New email Zap runs multiple times on the same email

V
Userlevel 1

I have a zap set up to find a new email in Gmail with a search for specific text. Through a series of steps it then determines a recipient from a round robin list in a google sheet and forwards the email on to that recipient.  This works, however, the zap runs every 2 minutes and each run results in a duplicate action on the exact same email in my inbox.  It ends up forwarding the same email every 2 minutes until I turn the Zap off.  How can I get it to perform this only one time per email?

I have tried adding a step to add a label to the email when the zap runs and then using a filter earlier in the zap to not move forward if that label is present, but that does not seem to work.

I have also tried using the dedupe javasript code mentioned here, which also did not work. https://community.zapier.com/featured-articles-65/how-to-stop-duplicate-triggers-from-running-your-zap-9614
 

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Best answer by Troy Tessalone 12 May 2022, 20:19

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This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

5 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @vChief 

Good question.

Please post a screenshots with how your Zap trigger step is configured in order for us to have more context, thanks.

Did you specify the inbox only with in:inbox? (or the specific folder)

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
V
Userlevel 1

The add label step is working, btu somehow I still get multiple runs on the same email.

Step 1 - Trigger

 


Step 2  - Filter
Step 3 - add label so when zap runs again, the email is not processed twice

 

Troy Tessalone
Userlevel 7
Badge +14

@vChief 

Take note of this description.

What’s likely happening is that you are creating a loop with the Zap logic since the Zap is sending an email that is being detected with the same label.

Thus you need to isolate it to exclude sent emails.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
V
Userlevel 1

Ahhhhh Thank you! I will give this a try.

V
Userlevel 1

Success - thanks @Troy Tessalone !

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