Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

I currently have two pipelines being used in an inbox on HubSpot and I only want actions to take place if it’s coming from a particular email address.   I currently have:

Trigger → New Ticket in Hubspot
Action → Text in Formatter by Zapier
Action → Text in Formatter by Zapier
Action → Text in Formatter by Zapier
Action → Text in Formatter by Zapier
Action → Update Ticket in Hubspot

 

I know I need a Action→ Only continue if… between the Trigger and Action but I don’t see any contact ID fields being made available even though I’m retrieving it in the Trigger step.   Suggestions on how to proceed?

 

I may have found another solution...if I Trigger on New Ticket Property Change in Hubspot and trigger on the Created By ID, would that trigger when a new ticket is created?

Hey there, @cycloxr! I wanted to swing by and see if you were able to get this up and rolling? 🤗

Glad to see you were able to find an alternative solutions! Sometimes the best way to test is to set the zap up and see if it responds in the way you were expecting. Keep us posted how this works out for you!

Terms & Conditions