Best answer

Failed Stripe Payment -> Private Slack Message Zap?

  • 1 February 2023
  • 4 replies

Hey team,


I run a subscription based community in Slack that’s tied to Stripe as the payment processor. I’d like to send the members automated messages if their subscription payment fails so they can fix it before they’re automatically removed.

So far I’ve got:

  1. Failed payment in Stripe
  2. Find User by email in Slack
  3. Send direct message in Slack

The test seems to be firing, but I’m not seeing anything when I go into Slack.

Any ideas?


Best answer by nicksimard 1 February 2023, 17:42

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4 replies

Userlevel 7
Badge +14

Hi @Dylan Vergara 

Good question.

Are you sending the DM to a Slack user that you have access to their DMs?

Yes, I believe so.

Userlevel 7
Badge +14

@Dylan Vergara 

Probably best to provide detailed screenshots with how your Zap steps are configured in order for us to have context.

Also, outline a specific example you tested with.

Userlevel 7
Badge +11

Hey @Dylan Vergara!

Please make sure that on the Send Direct Message step, on the To Username field, that you have mapped the correct field from the previous step (this is a common stumbling point for people).

In your case, you’ll want to map the ID field:


But please be aware that if you test this step in the Zap, it will send a message to the person.