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Question

Facebook read ads and Shopify/email has already been taken

M
Userlevel 1
It integrates Facebook lead ads and Shopify.Why do I get this error when I'm trying to get new customers?

 

 

 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

5 replies

GetUWired
Userlevel 7
Badge +12

Hi @Michael.S 

it looks like you are using test data. Likely, the test has been pushed through once and their is already a customer in Shopify with the email address test@fb.com. I would try filling out the lead form with another email address and running your tests again.

M
Userlevel 1

Thank you for your reply!  

Let me ask you a question.

 

The test data was set from the beginning.

What should i do?  

Removing test@fb.com from shopify?

M
Userlevel 1

Is there a place to fill out the lead form?

 I did not know that!  

 

Where do you want it to appear?

Troy Tessalone
Userlevel 7
Badge +14

Hi @Michael.S 

FB Lead Ads has a testing tool: https://developers.facebook.com/docs/marketing-api/guides/lead-ads/testing-troubleshooting/

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
GetUWired
Userlevel 7
Badge +12

Yep! Thanks @Troy Tessalone for providing the link! 

@Michael.S removing test@fb.com would be one solution, as that should allow you to then create another customer with that email address. 

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