Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Question

Facebook read ads and Shopify/email has already been taken

  • May 18, 2021
  • 5 replies
  • 118 views
M
It integrates Facebook lead ads and Shopify.Why do I get this error when I'm trying to get new customers?

 

 

 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

5 replies

GetUWired
Forum|alt.badge.img+12
  • GetUWiredZapier Solution Partner
  • Zapier Solution Partner
  • May 18, 2021

Hi @Michael.S 

it looks like you are using test data. Likely, the test has been pushed through once and their is already a customer in Shopify with the email address test@fb.com. I would try filling out the lead form with another email address and running your tests again.

M
  • Michael.SBeginner
  • Author
  • Beginner
  • May 18, 2021

Thank you for your reply!  

Let me ask you a question.

 

The test data was set from the beginning.

What should i do?  

Removing test@fb.com from shopify?

M
  • Michael.SBeginner
  • Author
  • Beginner
  • May 18, 2021

Is there a place to fill out the lead form?

 I did not know that!  

 

Where do you want it to appear?

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • May 18, 2021

Hi @Michael.S 

FB Lead Ads has a testing tool: https://developers.facebook.com/docs/marketing-api/guides/lead-ads/testing-troubleshooting/

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
GetUWired
Forum|alt.badge.img+12
  • GetUWiredZapier Solution Partner
  • Zapier Solution Partner
  • May 18, 2021

Yep! Thanks @Troy Tessalone for providing the link! 

@Michael.S removing test@fb.com would be one solution, as that should allow you to then create another customer with that email address. 

Terms & ConditionsAccessibility statement