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So, i’ve paid for Zapier premium to be able to use this service. 

However, leads are being generated by Facebook, but the Zap doesn’t do anything.

While my ad was running, 16 leads should have triggered the zap. 

I’ve now turned it off.

Why is this?

Hi @Green Cheeks 

Zapier has produced this guide to help you solve this:

https://zapier.com/help/doc/common-problems-with-facebook-lead-ads#im-receiving-new-leads-in-facebook-but-my-zap-is-not-running

Usually, it’s to do with permissions issues in your Facebook account.

If you still have probelms, Zapier support can help. You can open a ticket here: https://zapier.com/app/contact-us

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