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Extract specific words from GMail using formatter, ignoring some words at the same time.

  • 7 August 2020
  • 1 reply

Userlevel 1



New to Zapping so please help accordingly.

Image for reference of my Gmail template. (details aren’t personal, just a made up order


I need to extract the customer name, email and number currently listed under Customer Details. I have somewhat managed to extract the number but I am unable to extract the name as it is in the same line as “Customer Details” 

I want to create a new contact after this using these details AND send a SMS via Clicksend. Currently I have only managed to create a zap that extracts their number and sends them an SMS.


Any help please?




Best answer by steph.n 24 August 2020, 21:24

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Userlevel 7
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Hi there @agentfourty7 - Thanks for the question! It looks like you could explore Formatter by Zapier with focus on Splitting text.

Could you give this a try and let us know if it worked for you? Thanks!