About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Products
Learn more about Zapier's new products.

Zapier Tables Zapier Interfaces

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Question

Expired Connection Issue in Zapier

  • 17 February 2023
  • 2 replies
  • 411 views
RSMG Salesforce Center

Hi,

 
I am connecting Zapier to Salesforce, and after some time, it is disconnected again and again. I have connected the account multiple times but still, it is showing Expired Connection.
Please assist.
 

 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

2 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @RSMG Salesforce Center 

Good question.

This may be why…

Salesforce help articles: https://zapier.com/apps/salesforce/help

 

Error: "This connection to Salesforce appears to no longer be working"

If you run into this error this means your Salesforce account has exceeded the 5 connection app access limit. To resolve this, follow these steps:

  1. Review your connected apps in Salesforce to make sure you have a token that you can use with Zapier.
  2. Connect/reconnect your Salesforce account either within the Zap Editor or on your My Apps.

 

Connected app access limits to Salesforce

Salesforce allows a user to have 5 access tokens authorized to one Salesforce account to all third-party applications, including Zapier. After those 5 access tokens are generated, older tokens are automatically revoked without notification. This does not mean you're limited to only having five total Zaps using the Salesforce integration, just number of Connected App Access across all the third-party apps you use.

You can manage your connected apps access to directly in Salesforce and view your Zapier account connections which are called "Zapier CLI App".

 

Custom domains

Unfortunately at this time Salesforce accounts using Custom Domains aren’t able to connect up to Zapier. We do support My Domains.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
Danvers
Userlevel 7
Badge +12

Hi @RSMG Salesforce Center!

I can see that you’ve been in touch with the Zapier Support team about this and they recommended the following:

Kindly disable the following settings in Salesforce: https://help.salesforce.com/s/articleView?id=sf.admin_sessions.htm&type=5
 

  • Lock sessions to the IP address from which they originated
  • Lock sessions to the domain in which they were first used

 
Here is a screenshot of what this looks like: 

 

When you’ve had an opportunity to give their suggestions a try, it’s best to reply to the thread that you have open with Support as they will be able to look at your Zaps with you. 

 

Thanks!

Terms & Conditions