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Question

eSignatures - "The app returned "invalid-signers"

  • 1 June 2024
  • 4 replies
  • 15 views

I'm setting up a Zap to automatically populate contracts in eSignatures based on new Google Form responses (submitted by Sales Reps). I've mapped the fields, but during testing, I receive an "invalid-signers" error.

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4 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @Stef Simon 

For us to have more context about the error, post screenshots with how your Zap steps are outlined and configured in EDIT mode.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
S

Hi Troy,

 

Thanks for answering. Are you looking for these?

 

https://prnt.sc/iiMuiKELkc4V

https://prnt.sc/cYXAjwwy8wE0

https://prnt.sc/cz6uff8AXZmd

Troy Tessalone
Userlevel 7
Badge +14

@Stef Simon 

Make sure to test the GForm by submitting it.

Then pull thru real examples in the Zap trigger step to use to test your Zap action steps.

The mapped variable value for Signer Email does NOT have a valid email address.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
ken.a
Userlevel 7
Badge +6

Hi @Stef Simon,

I just came across your post here and wanted to check in here to see how you’re getting on. Have you tried Troy’s suggestion here?

Please do let us know if you’re still in need of some help on this at all we’re happy to assist further! 🤗

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